Office Cleaning SOP Template

1.Purpose

To ensure every serviced office is cleaned to the client's scope of work on schedule, and left secure and presentable at the end of each visit.

2.Scope

Applies to contract cleaning crews servicing commercial office suites during scheduled visits. Restroom cleaning, floor care and deep cleaning are covered by separate SOPs.

Definitions

Scope of work

The list of tasks and frequencies agreed with the client for a site, usually attached to the service contract.

Walk-through

A final visual check of the site before leaving, comparing completed work against the scope of work.

Access log

The record of when a crew entered and left a client site, used for billing and security.

3.Responsibilities

Cleaning Technician

Cleans assigned areas to the scope of work, reports issues, and secures the site at the end of the visit.

Site Supervisor

Assigns crews to sites, checks quality, and is the main point of contact for client issues.

Facility Manager

The client-side contact who approves access, passes on special requests, and signs off on completed work.

Quality Auditor

Carries out periodic inspections across sites and scores performance against the contract.

RACI matrix

R = Responsible, A = Accountable, C = Consulted, I = Informed

4.Materials and PPE

Materials, tools and systems

• →Janitorial cart with cleaning supplies
• →Color-coded microfiber cloths
• →Vacuum cleaner
• →Trash liners and recycling bins
• →Glass cleaner and streak-free cloths
• →Client scope of work checklist
• →Site access log or work order app

Personal protective equipment

• →Disposable gloves
• →Non-slip closed shoes

5.Procedure

1. 5.1

   Sign in and confirm access

   Cleaning Technician

   On arrival, sign in on the access log or work order app, confirm the alarm code with the site supervisor, and note any client instructions left for the shift.

   Checkpoint: The alarm is disarmed and the correct suite is unlocked before any cleaning starts.

2. 5.2

   Review the scope of work

   Cleaning Technician

   Check the scope of work checklist for the site and note any special requests, closed areas, or added tasks for the visit.

3. 5.3

   Empty trash and recycling

   Cleaning Technician

   Empty trash and recycling bins in offices, common areas and break rooms, replace liners, and take waste to the designated collection point.

4. 5.4

   Dust workstations and surfaces

   Cleaning Technician

   Dust desks, monitors, shelves and window sills from high to low, moving papers and personal items back to their original position without opening drawers.

   Warning: Do not move or read documents left on desks; report anything that looks confidential or valuable to the supervisor.

5. 5.5

   Clean glass and doors

   Cleaning Technician

   Clean interior glass partitions, entry doors and reception glass with a streak-free cleaner and a dedicated glass cloth.

6. 5.6

   Vacuum carpets and walk-off mats

   Cleaning Technician

   Vacuum all carpeted areas and walk-off mats, moving light furniture where needed and returning it to its original place afterward.

7. 5.7

   Wipe down the break room

   Cleaning Technician

   Wipe break room counters, sinks, tables and the outside of appliances, and refill soap and paper towel dispensers.

8. 5.8

   Confirm restroom service coverage

   Cleaning Technician

   Where restroom service is part of the scope of work, follow the restroom cleaning SOP; otherwise confirm with the supervisor that another crew is covering it.

9. 5.9

   Top up shared supplies

   Cleaning Technician

   Refill paper towels, tissues and hand soap in kitchens and shared areas, and note on the supply order form anything running low.

10. 5.10

    Report damage or maintenance issues

    Cleaning Technician

    Log any broken fixtures, burnt-out bulbs or damage found while cleaning in the work order app with the location and a short description.

    Checkpoint: Anything that could be a safety hazard, such as a loose handrail, is reported the same day.

11. 5.11

    Complete the final walk-through

    Cleaning Technician

    Walk the entire site against the scope of work checklist, set lights to the client's preference, and confirm nothing on the list was missed.

    Checkpoint: Every item on the scope of work checklist is marked complete before leaving the site.

12. 5.12

    Secure the site and sign out

    Cleaning Technician

    Turn off lights as instructed, lock all doors, set the alarm if required, and sign out on the access log or work order app with the time of departure.

6.Quality checks

• →The scope of work checklist is fully completed and signed for every visit.
• →Trash and recycling are emptied in all serviced areas on every visit.
• →Glass and high-touch surfaces are free of streaks and smudges on spot checks.
• →Quality audit scores meet the contract's minimum threshold at each periodic review.

7.Records

• →Signed scope of work checklist
• →Site access log or work order app entries
• →Maintenance and damage reports
• →Quality audit scores

8.KPIs

• →Percentage of scope of work items completed per visit
• →Average cleaning time per site
• →Quality audit score
• →Client complaint rate per month

9.Common mistakes

• →Skipping the final walk-through and missing an item on the scope of work.
• →Leaving the site unlocked or the alarm unset after the shift.
• →Reading or moving confidential documents left on desks.
• →Not reporting a maintenance issue until the next scheduled visit.

10.Revision history