Salon Opening and Closing SOP Template

1.Purpose

To make sure the salon opens ready for the first appointment and closes secured, cleaned and reconciled every day.

2.Scope

Applies to the daily opening and closing routine for the front desk and service stations. Deep cleaning of treatment rooms is covered by a separate SOP.

Definitions

Float

The starting cash amount placed in the register drawer at the beginning of the day.

Backbar

The professional-use products kept behind the scenes for services, as opposed to retail products sold to clients.

Reconciliation

Matching the day's register total against sales recorded in the salon booking software.

3.Responsibilities

Front Desk Coordinator

Opens and closes the register, checks the appointment book, and reconciles daily sales.

Stylist

Preps their own station each morning and cleans and restocks it before leaving.

Salon Manager

Confirms the closing checklist is complete and secures the salon overnight.

RACI matrix

R = Responsible, A = Accountable, C = Consulted, I = Informed

4.Materials and PPE

Materials, tools and systems

• →Alarm code and door keys
• →Opening and closing checklist
• →Register float and cash drawer
• →Salon booking software for the day's appointments
• →Retail and backbar inventory sheet
• →Cleaning supplies and towels

5.Procedure

1. 5.1

   Disarm the alarm and unlock

   Front Desk Coordinator

   Arrive before the first appointment, disarm the alarm and unlock the front door following the salon's security procedure.

2. 5.2

   Turn on lights, music and equipment

   Front Desk Coordinator

   Turn on the lights, background music, water heater and any equipment needed for the first services of the day.

3. 5.3

   Review the day's appointment book

   Front Desk Coordinator

   Check the salon booking software for the day's appointments, noting any new clients, chemical services needing extra time, or cancellations.

4. 5.4

   Prep each station

   Stylist

   Set up your station with clean, disinfected tools, fresh towels and stocked products for your first client of the day.

5. 5.5

   Count and log the register float

   Front Desk Coordinator

   Count the starting cash float against the amount logged the previous night and record it before the salon opens.

   Checkpoint: Register float matches the amount logged at the previous close before the salon opens to clients.

6. 5.6

   Check voicemail and online booking requests

   Front Desk Coordinator

   Check voicemail and any online booking requests received overnight and confirm or follow up on each one.

7. 5.7

   Restock common areas

   Front Desk Coordinator

   Confirm the waiting area and restroom are clean and restocked with supplies before the first client arrives.

8. 5.8

   Announce last call for walk-ins

   Front Desk Coordinator

   Near closing time, stop accepting new walk-ins that cannot be completed before the salon's closing time.

9. 5.9

   Reconcile the register

   Front Desk Coordinator

   Count the closing cash drawer, match it against the day's sales in the salon booking software, and record any discrepancy.

   Checkpoint: Register total matches recorded sales within the salon's allowed variance before the drawer is locked away.

10. 5.10

    Clean and disinfect stations

    Stylist

    Clean and disinfect your station, tools and chair at the end of your last appointment, following the tool disinfection SOP.

11. 5.11

    Restock retail and backbar

    Stylist

    Note any retail or backbar product running low and restock from the storeroom or add it to the next supply order.

12. 5.12

    Secure client data and cash

    Front Desk Coordinator

    Lock the cash drawer and any file cabinets or drawers containing client records before leaving the front desk.

13. 5.13

    Set the alarm and lock up

    Salon Manager

    Confirm all stations and the back room are empty, set the alarm, and lock all doors before leaving the building.

6.Quality checks

• →Register float matches the previous night's closing count every morning.
• →Every station is disinfected and restocked before the salon closes.
• →Closing cash reconciles with recorded sales within the allowed variance.
• →Alarm and lock-up checklist is completed and signed every night.

7.Records

• →Opening and closing checklist
• →Daily register reconciliation
• →Retail and backbar restock log
• →Voicemail and online booking follow-up notes

8.KPIs

• →Register discrepancy amount per day
• →Percentage of closing checklists completed on time
• →Number of restock requests raised per week
• →Time from last client out to salon locked

9.Common mistakes

• →Skipping the register float count and only checking it at close.
• →Leaving a station's tools out to air dry instead of storing them in a covered container.
• →Not checking voicemail or online booking requests before the first client arrives.
• →Rushing the lock-up check and missing an unlocked back door or window.

10.Revision history