The mission of the Kruispost team was to create an integrated knowledge base. The goal was to unify and categorize medical documentation and other types of information.
Joop Campioni kindly shared their experience and results of using Perfect Wiki in the Kruispost. They managed to create a knowledge base of medical protocols with Perfect Wiki.
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Challenge: Creating an efficient knowledge base for a medical organization is not an easy task. A Microsoft Teams built-in Wiki did not seem to fit the requirements of the Kruispost.
How Perfect Wiki Helped: Perfect Wiki turned out to be the application that helped to exchange, store and edit documents and information in an accessible and efficient way due to its functionality.
Results: As a result, the Kruispost could get rid of additional paperwork and obtain better control of the documentation\information flow in the organization.
Question: What problem or challenge did you face that made you turn to Perfect Wiki?
Answer: The Kruispost offers medical and psychosocial care to people that can’t find help at regular care organizations. We needed to set up a knowledge base for the volunteers, doctors, psychologists, and social workers that work at the Kruispost. The knowledge base consists of medical protocols and other vital information.
Question: Have you used any knowledge base solutions before, and if so, which ones?
Answer: Seamless integration with Microsoft Teams was a key requirement. The out of the box solution, Microsoft Teams app “Wiki” from Microsoft, did not meet our requirements.
Question: How did Perfect Wiki help you to solve this challenge?
Answer: Perfect Wiki helped to resolve all the challenges we faced, due to the functionality, such as:
Question: What improvements did you see after starting to use Perfect Wiki? What results did you achieve?
Answer: The launch of our Perfect Wiki knowledge base allowed us to get rid of all paper versions of medical protocols. Keeping all paper copies of protocols up to date and version control of content was very cumbersome and required a lot of effort. Now we have a one stop shop within Microsoft Teams that volunteers can access at work, from home and on the go on their mobile devices.
Try Perfect Wiki for free, and find out how easy it is to share standard operating procedures right inside Microsoft Teams. No credit card or sign-in required.
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Alexa is a highly skilled Customer Success Manager, dedicated to helping Perfect Wiki customers and creating engaging posts. She is an invaluable asset to the team and always goes above and beyond to provide the best customer service possible.
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