“Customer Support” Wiki Templates for Microsoft Teams for 2022

December 05, 2021  • 6 min read

(This is an article in a series from Perfect Wiki’s “Free Templates” collection — check out the other downloadable templates here.)

“Customer Support” Wiki Templates for Microsoft Teams for 2022

Your Customer Support team is a department of heroes. They should get to focus on providing your customers with the best possible experience, not on blindly searching for that one call script buried in a no-name folder.

Wouldn’t it be great if you had a set of Customer Support templates and documents that could go straight into your company wiki for easy access?

Perfect Wiki might have what you’re looking for.

Jump right to the template you need:

Or download the full template package in PDF, DOCX, or HTML.

❔ FAQs

This is the place for your constantly updating roster of Frequently Asked Questions and their corresponding expert answers, as well as general tips for writing FAQs. Below are some examples: 

FAQ 1: How do I get a quote for a custom company brand identity? 

A: You can book a free call with one of our sales representatives here, or email us at brandidentity@mydomain.com.  

FAQ 2: How do I unsubscribe from your promotional emails ?

A: Find the grey “Unsubscribe” button at the bottom of any one of the emails from us. You won’t need to log in or complete any surveys before unsubscribing.  

Tips for Writing Good FAQs: 

  • Focus on what your customer want to know, not on what you want them to know 
  • Refer to real customer questions from emails, calls, and website search data 
  • Add all relevant links and images so each FAQ becomes a one-stop shop 
  • Focus on what your customer want to know, not on what you want them to know 
  • Refer to real customer questions from emails, calls, and website search data 
  • Add all relevant links and images so each FAQ becomes a one-stop shop
Download in: DOCXPDFHTML
📋 Copy to clipboard

📨 Email templates

Email Templates

There’s no need to reinvent the wheel—keep all your customer support email templates in this tab so your team spends less time inventing catchy sign-offs and more time attending to real customer needs.  

Below are some examples of customer support email templates: 

Welcome Message

Hello [name], 


We’re so glad you’re here. Here are some of the perks you will be able to enjoy immediately as a new user of our service: 
Perk #1: 24/7 customer support 
Perk #2: Access to our catalogue of over 10,000 landing page templates 
As a new user, you may have a lot of questions. Check out our FAQ Page to see if we can help you there, or take advantage of our 24/7 customer support chat for more specific questions. And, of course, I am always here as your customer service representative to address your concerns and help take advantage of everything we have to offer. 
We’re excited to show you how our service can help you reach your goals. Here’s to the start of a great partnership. 
Cheers, 

Your Customer Service Representative 
Company Name 

Free Trial Instructions

Hello [name],
Congrats, you’ve started your free trial. You have [n] days to try out our service and decide if we’re a good fit for your company needs. (Don’t worry, we’ll send you a reminder a week and a day before your trial ends so there are no surprise charges).  
Here’s how to get the most out of your trial period: 
Tip #1: Book a free 30-minute consultation with our marketing team 
Tip #2: Try our collection of over 10.000 premium landing page templates 
As always, our customer service team is here to answer your questions about the trial period and what it has to offer. 

Cheers, 
Customer Service Representative 
Company Name

Other templates to include in this PerfectWiki tab are cold-call and customer support scripts and relevant Google Drive documents such as contracts and invoice templates. 

Download in: DOCXPDFHTML
📋 Copy to clipboard

These templates are just a small part of what Perfect Wiki has to offer. We offer a whole host of thoughtfully crafted features:

  • full-text typo-tolerant search
  • hassle-free import and export
  • page editing from any device
  • so many more!

Install Perfect Wiki for free to your Teams workspace today, no credit card required.

🗺️ Customer instructions & Scripts

 

Case 1:
Instruction: 

Case 2:
Instruction: 

Case 3:
Instruction: 

Call scripts

Script 1
Script 2 
Script 3

Download in: DOCXPDFHTML
📋 Copy to clipboard

Get your team collaborating on your shared knowledge base today, and don’t worry about coming up with a structure from scratch.

With Perfect Wiki, you get to focus on the content, while we provide templates that guide you through the process.

Install Perfect Wiki for FREE today for an unlimited number of users, and get all the wiki features you never knew you needed.

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