AI Powered Knowledge Base

October 11, 2023 by Ilia Pirozhenko • 4 min read • Learn

AI Powered Knowledge Base

Are you looking for a way to improve customer service and increase efficiency in your business? AI powered knowledge bases are the perfect solution. In this blog post, we'll discuss what an AI powered knowledge base is, the pros of using one, real-word use-case of how it could help your business, and how to understand if an AI knowledge base would work for your company.

To demonstrate features of AI powered knowledgebase we'll use Perfect Wiki. It's an AI powered knowledge base that effortlessly integrates with Office 365 or Google Suite. Furthermore, it has a forever-free plan that you could try right now. 

Try Perfect Wiki

What is AI powered knowledge base?

AI powered knowledge bases are systems that use artificial intelligence (AI) to store and organize information. They can be used to quickly answer questions, provide personalized recommendations, and automate customer service tasks. AI powered knowledge bases are becoming increasingly popular as they can provide more accurate and up-to-date information than traditional knowldegebases.

Benefits of AI-Powered Knowledge Base

AI powered knowledge bases are a great way to store and access information quickly and easily. Think of it as a better version of traditional knowledgebases, that do all routine tasks for you.

One of the biggest pros of using an AI powered knowledge base is the ability to use AI powered typo tolerant search. This means that even if you make a typo when searching for something, the AI will still be able to understand what you are looking for and provide you with the correct results. 

For example in Perfect Wiki, we have “Quick find” that provides our users with instant search results. It searches through all text content of all pages and corrects typos in a search query if needed. 

AI Powered Knowledge Base
“Quick Find” feature in action - Perfect Wiki

Additionally, AI powered knowledge bases often come with an AI assistant that can help you create and edit knowledge base articles. This makes it easier to keep your knowledge base up to date and structured. 

For example, with Perfect Wiki you could ask AI Assistant to write a knowledgebase article for you, summarize a long text or check grammar. 

AI Powered Knowledge Base
AI Assistant will help you create posts in your knowledgebase - Perfect Wiki

All in all, AI powered knowledge bases are a great way to store and access information quickly and easily.

How AI Powered knowledgebase improved customer service in a vet clinic

AI Powered Knowledge BaseThe Helpdesk department of a vet clinic from England had a lot of calls on how to cure pets after the surgery. They tried to use a set of Microsoft files stored on a OneDrive, but soon ran into problems of searching quickly, unified updating, and generating great and what's more important understandable for customers articles. All these issues were solved when they decided to use an AI powered knowledge base - Perfect Wiki. With the Perfect Wiki, the Helpdesk could retrieve information within seconds, and it was much easier to manage the information. It allowed them to provide better service to their customers.

How to understand if AI knowledge base would work for your company?

The best way to find out if your business will benefit from an AI-powered knowledgebase is to give it a try. We're excited to offer you a free version of Perfect Wiki, our AI-powered knowledgebase. It integrates seamlessly with your existing Microsoft Office or Google Workspace setup, and even on the free version, you'll get an AI assistant and instant AI-powered search. Give it a go and see how it can help your business succeed!

Try Perfect Wiki

Found this post helpful? Is something missing or incorrect? Either way, let us know in the chat box on this page, we’re always happy to hear from you.

Latest from our blog

Get ahead of the curve with our latest blog posts

Alternative to Confluence for Microsoft Business SuiteLearn

Alternative to Confluence for Microsoft Business Suite

In this blog post we'll review the most popular knowledge base solutions for Microsoft Business Suite. I'd like to speak from the personal experience of me and my team. Our initial request was to store onboarding, FAQ's and company guidelines for the Custo...

Alexa Uskova • November 22, 2023
How to Create an Internal Company Wiki?Learn

How to Create an Internal Company Wiki?

An internal wiki is a powerful tool for businesses to share information and collaborate with the team. It is a secure, private space where employees can access and share information, documents, and other resources. It is perfect to keep everyone on the sam...

Alexa Uskova • November 07, 2023
What is Internal Knowledge Base?Learn

What is Internal Knowledge Base?

Creating an internal knowledge base is an important step for any organization looking to improve their efficiency and productivity. An internal knowledge base is a collection of information that is accessible to all employees, allowing them to quickly and ...

Alexa Uskova • November 02, 2023
PerfectWiki Logo

AI-powered internal knowledge base that seamlessly integrates with Microsoft business suite.

© 2020 — 2023 Perfect WikiIE Ilia Pirozhenko • 305517189Georgia, Tbilisi

© Copyright 2020 — 2023, All Rights Reserved by IE Ilia Pirozhenko