How to Create an FAQ in SharePoint with a Page Option

In this blogpost we'll offer you an easy step-by-step tutorial on creating an FAQ page in SharePoint - a tool many teams in different fields use. You've probably accumulated a lot of information that needs to be in easy access for efficient daily workflow. Creating such a Q&A bank will significantly facilitate your workflow. 

Let's get straight to the point, namely creating an efficient FAQ page in SharePoint.

Creating an FAQ page in SharePoint

As stated in the introduction an efficient FAQ page is key to a smooth workflow in any business. We'll demonstrate how to organize such a page using Pages in SharePoint. Result will look more like a web page with images and a familiar FAQ layout similar to the one you might find on a commercial website. However, the formatting required for this type of layout is significantly more labor-intensive compared to a standard Word document.

To create an FAQ page in SharePoint , follow these steps:

Step 1: Go to “New” > “Page” and choose the “Blank page” option, since none of the templates in SharePoint are designed for the FAQ format.

Step 2: Name your page “FAQs” and you can begin adding your Q&As. This is what the editor looks like - you can add sections and special features like interactive calendars, YouTube videos, and images or screenshots.

SharePoint doesn’t have a file import option that turns office documents into editable site pages, so you can’t easily migrate your existing FAQs from a Word doc to an FAQ page. Only copy and paste will work and that’s not a quick or risk-free option.

Step 3: To add more text sections to your page, click the blue “+” button on the left and then the grey one, and choose “Text.”

Unfortunately, there are no tools to structure your content. For example: it's impossible to generate an interactive table of contents via headings. It seems like a simple enough function that makes navigation easier, but for some reason isn’t a thing yet.

Step 4: Once you’ve added your FAQs and their answers, hit “Publish” in the top right or “Save as draft” on the left if the Q&As need further review. This is what users will see once it’s published:

On the positive side, you can manage access levels and assign editorial or view-only rights per page. This can be done in “Settings” menu, and the permissions are pretty easy to edit for each user, but it’s unclear how to add new users to your site or to a specific page.

How easy is it to find an answer to my question in SharePoint?

Unfortunately, the search feature very clunky. The search will just take you to the whole page, and you’ll still have to search through all the questions manually. That hinders accessibility, as it will be impossible to get an answer fast enough, if you're consulting a client via phone, for example. So if you’re in a pinch, don’t count on the SharePoint search to help you find your answer quickly.

Let's review everything mentioned above

Advantages:

• Adding images and links to videos for better explanation
• Saving a page as a template for future FAQ pages

Disadvantages:

• Clunky page editor
• No table of contents for easy navigation
• You can’t make subpages for different FAQ topics
• You can’t import from files 
• Poor search feature
• No Microsoft Teams integration

In conclusion, SharePoint could be a good option for those already familiar with its features. It provides essential tools for creating a FAQ page that can be easily accessed by the entire team. This ensures that employees always have the answers they need at their fingertips. However, the limitations of the SharePoint toolkit, such as poor search functionality and integration with Microsoft Teams, can make navigation difficult and lead to confusion, especially when dealing with a large number of questions.

Fortunately, there’s a much simpler way to make an effective FAQ page right inside Microsoft Teams.

What we have to offer?

We recommend to look for a solution that is designated specifically for shared knowledge management - Perfect Wiki.